SHIPPING / PAYMENT
Our international shipping rates vary for the following five continents. International orders valued at over 450 USD will receive FREE SHIPPING. Select a payment method and enter all payment information. Select continue to proceed.
Since we received very positive feedback from many customers regarding the reliable deliveries, we will in future be sending all of our orders out via EMS. Therefore, we have decided to continue covering around 30% of the EMS costs. The shipping costs for our customers will therefore be only:
When, as a result of the pandemic, the supply chains of national postal companies stopped working reliably in March 2020, we started sending all of our international shipments with EMS. We absorbed the additional costs associated with this in full and continued to charge our customers only for normal post office shipping. We continued this subsidy of the shipping costs until March 2022, and we gathered a lot of experience in the process. The most important realization over this two-year period was that EMS really does operate reliably and quickly. Virtually all orders reached our customers within a week, whether they were in America, Asia, Europe or Australia.
OUT-OF-STOCK ITEMS
If you see an item of interest online that is “Out Of Stock” feel free to contact info@oversizeunisex.com. We may be able to locate the item at a physical location and have it sent to you.
CANCELLATION OF ORDER
You can cancel your order by contacting us right away via email and using the subject line: “CREDIT INQUIRY”. If the order has been “Processed” we will do our best to make any changes to your order, however, if it has been shipped, we will not be able to cancel your order. Customers are responsible for all shipping costs involved.
ADJUSTMENTS TO YOUR ORDER
We are more than happy to make any changes to your order if you e-mail info@oversizeunisex.com. Most "Processed" orders can be adjusted—however, orders that have already been "Shipped" cannot be adjusted. Once an order’s status is “Complete” and payment is received we will e-mail you a tracking number for your shipment.
UNCOLLECTED PACKAGE
Shipping costs and duties for uncollected packages will not be paid by oversizeunisex.com.
*Please note that it is the responsibility of the customer to pick up the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost and duties charged to oversizeunisex.com by the carrier for the return delivery.
* When uncollected packages return to us and the customer asks for a refund, we may refund them except for the expense of the shipping fee.
ORDER TRACKING
Please ensure that you have entered the correct email address and that you have access to it. This is where your order confirmation and tracking information will be sent to.
COLOUR VARIATION
Please note that colours on the oversizeunisex.com website will vary slightly depending on how your monitor is calibrated. We do our very best to make sure all our images are true to the actual product you are purchasing but we can't guarantee a perfect match every time due to almost limitless variations in monitor setup.
RETURNS & REFUNDS
Please understand we do not accept any requests for returns or refunds. Only the exception of return or refund would be the case if you receive defective items. For the defective items, send us email to request a refund or a replacement include the pictures of the defective parts within five days from the date you received the items.